Terms & Conditions

Last updated: 01-11-2025

Welcome to Coatxpert.com (“we,” “us,” or “our”). By using this website, creating an account, or placing an order, you agree to the following Terms and Conditions. Please read them carefully before proceeding.

1. General Information

CoatXpert.com is an online platform that sells coating-related consumables, including spray painting tools, coating test panels, lab accessories, and other industrial materials.
By accessing or using our website, you confirm that you are at least 18 years of age and capable of entering into a legally binding agreement.
If you do not agree with these terms, please do not use our website.

2. Products and Pricing

All product prices listed on our website are in Indian Rupees (INR) and include applicable taxes unless otherwise stated.
We reserve the right to change prices, discontinue products, or modify specifications without prior notice.
Product images are for representation only; actual items may differ slightly in color, design, or packaging.
Availability is subject to stock. If a product is out of stock after an order is placed, we will contact you for alternatives, refunds, or delivery rescheduling.

3. Orders and Payments

Orders are confirmed only after successful payment via our secure payment partners (e.g., Razorpay, PayU, UPI, credit/debit cards, or net banking).
We reserve the right to cancel any order if payment verification fails, incorrect information is provided, or the order violates our policies.
You will receive a confirmation email and invoice after payment.
All transactions are protected by SSL encryption to ensure data safety.

4. Shipping and Delivery

We deliver across India through trusted courier and logistics partners.
Shipping charges (if any) are displayed at checkout.
Estimated delivery time: 3–10 business days, depending on location and product availability.
Delays due to natural disasters, transport strikes, or courier issues are beyond our control.
Please inspect your package upon delivery; report any visible damage within 48 hours.

5. Returns, Replacements, and Refunds

We want you to be satisfied with your purchase. Our policy is as follows:

Eligible items can be returned or replaced within 7 days of delivery, provided they are unused, undamaged, and in original packaging.
To initiate a return, email cxsupport@coatxpert.com with your order ID, product photos, and reason for return.
Products damaged due to misuse, improper handling, or installation are not eligible for replacement.
Refunds will be processed to your original payment method within 7–10 business days after approval.
Some custom or made-to-order items (e.g., test panels, coated samples) may not be eligible for return.

6. Warranty Policy

Some products (e.g., spray guns, coating equipment) carry a manufacturer’s warranty.
Warranty claims are subject to manufacturer terms and require original purchase proof.
We do not cover damage due to wear and tear, mishandling, or unauthorized repairs.

7. Intellectual Property

All content on Coatxpert.com — including text, images, product descriptions, graphics, and logos — is the property of Coatxpert and protected under Indian copyright law.
You may not reproduce, distribute, or use our content without written permission.

8. User Responsibilities

By using our website, you agree:

To provide accurate, up-to-date information during registration and checkout.
Not to misuse the website, upload harmful content, or engage in fraudulent activities.
To comply with all applicable laws when purchasing and using products.

9. Limitation of Liability

CoatXpert.com shall not be liable for any indirect, incidental, or consequential damages, including but not limited to loss of profits, business interruption, or data loss.
Our total liability, in any case, shall not exceed the amount paid by you for the product.

10. Third-Party Links

Our website may include links to external websites or brands. These links are provided for convenience only.
We are not responsible for the content, services, or privacy practices of third-party sites.

11. Privacy

Your privacy is important to us. Please refer to our Privacy Policy to understand how we handle your personal data.

12. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted under the laws of India.
Any disputes shall be subject to the jurisdiction of the courts of Pune, Maharashtra.

13. Contact Us

For any queries regarding these Terms, you can reach us at:

CoatXpert.com
Email: cxsupport@coatxpert.com