Shipping & Delivery Policy
Last updated: 02-11-2025
Thank you for shopping with Coatxpert.com.
This Shipping & Delivery Policy outlines how we handle order dispatch, delivery timelines, and related logistics.
By purchasing from our website, you agree to the terms stated below.
1. Shipping Coverage
- We currently ship across India, including major cities, industrial zones, and remote locations (subject to courier availability).
- International shipping may be offered in the future; please contact cxsupport@coatxpert.com for export-related inquiries.
2. Order Processing Time
- All confirmed orders are processed within 2–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Custom or made-to-order items (e.g., coated panels, test samples) may require 7–10 business days for preparation before dispatch.
3. Shipping Methods
We partner with reliable courier and logistics companies such as:
- Blue Dart, DTDC, Trackon, Delhivery, India Post & Others (for standard deliveries)
- Transport partners for bulk/industrial shipments
You will receive:
- A shipment confirmation email/SMS once your order is dispatched.
- A tracking number to monitor delivery status in real time.
4. Estimated Delivery Time
| Location | Estimated Delivery Time |
|---|---|
| Metro Cities | 3–7 business days |
| Tier-2 Cities | 5–8 business days |
| Remote / North-East / Hilly Areas | 7–14 business days |
Delivery times are estimates and may vary due to factors like courier workload, weather, or regional restrictions.
5. Shipping Charges
- Free shipping may apply on select orders above a certain value (mentioned during checkout).
- For smaller or low-value orders, standard shipping charges will be displayed at checkout before payment.
- Heavy or oversized products may carry special handling or freight charges, which will be clearly mentioned before confirming your order.
6. Order Tracking
After dispatch, you will receive an email or SMS containing your tracking link and courier details.
You can track your shipment directly via:
- The courier’s tracking portal, or
- The “My Orders” section on CoatXpert.com
If tracking information is delayed or unavailable, contact cxsupport@coatxpert.com for assistance.
7. Delays and Exceptions
We strive to meet our delivery timelines, but delays may occur due to:
- Natural calamities, strikes, or political unrest
- Courier or transport delays beyond our control
- Incomplete or incorrect delivery address
In such cases, we’ll keep you informed and ensure prompt updates until delivery is completed.
8. Delivery Attempts and Re-Delivery
- The courier will attempt delivery up to 2–3 times.
- If delivery fails due to incorrect address, unavailability, or refusal to accept the parcel, the shipment will be returned to our warehouse.
- Re-delivery may incur additional shipping charges.
9. Damaged Packages
If you receive a package that appears damaged or tampered, please:
- Do not accept the parcel, and inform the courier immediately.
- Notify us within 48 hours at cxsupport@coatxpert.com with photos/videos of the parcel.
We will investigate and offer a replacement or refund as applicable.
10. Bulk & B2B Orders
For large industrial or institutional orders:
- Customized logistics and freight shipping options are available.
- Contact our team for dispatch scheduling and transport coordination.
11. Contact Us
For any shipping-related questions, please reach out to:
CoatXpert.com
Email: cxsupport@coatxpert.com