Privacy Policy
Last updated: 01-11-2025
Welcome to Coatxpert.com (“we,” “our,” or “us”). We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website https://coatxpert.com or make a purchase from us.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of information to process orders and improve our services:
a. Personal Information
When you create an account or make a purchase, we may collect:
Name
Email address
Billing and shipping address
Phone number
Payment information (processed securely through our payment partners)
b. Non-Personal Information
We also collect non-identifiable data such as:
Browser type and version
Device information
IP address
Pages visited and time spent on the site
c. Cookies and Tracking
We use cookies and similar technologies to:
Remember your preferences
Improve site performance
Personalize your browsing and shopping experience
You can disable cookies in your browser settings, but some features may not function properly.
2. How We Use Your Information
We use your information to:
Process and fulfill your orders
Provide shipping and order updates
Respond to customer service requests
Send promotional offers, product updates, and newsletters (only if you opt-in)
Improve website performance and user experience
Comply with legal or regulatory requirements
3. Sharing Your Information
We do not sell or rent your personal data.
We may share your information only with trusted partners who help us operate our business, including:
Payment gateways (Razorpay, PayU, etc.) for secure payment processing
Logistics partners for shipping and delivery
Marketing and analytics tools (Google Analytics, Meta Pixel, etc.) to improve our services
These partners are required to keep your information secure and use it only for the purpose of providing their services.
4. Data Security
We follow industry-standard security practices to protect your data, including:
SSL (Secure Socket Layer) encryption on all pages
Regular security audits and monitoring
Restricted access to sensitive data
However, please note that no method of data transmission over the internet is 100% secure.
5. Your Rights
You have the right to:
Access, correct, or delete your personal information
Opt-out of promotional emails at any time
Request details about data we hold about you
To exercise these rights, please contact us at cxsupport@coatxpert.com.
6. Retention of Data
We retain your data for as long as necessary to:
Fulfill your orders and warranty obligations
Comply with legal and tax requirements
Resolve disputes
Afterward, data is securely deleted or anonymized.
7. Third-Party Links
Our website may contain links to other websites (for example, suppliers, brands, or blog sources).
We are not responsible for the privacy practices or content of these third-party sites.
8. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or business practices.
Any changes will be posted on this page with a new “Last updated” date.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact us:
CoatXpert.com
Email: cxsupport@coatxpert.com